Merchant Success Executive - Buku Warung (Bali)

Join Staffinc Group as a Merchant Success Executive for Buku Warung in Bali and play a pivotal role in expanding our merchant network. This dynamic position is perfect for results-driven professionals with a background in sales, customer success, or business development. You'll be working closely with local merchants to understand their needs, provide tailored solutions, and drive their success using our platform. This is an exciting opportunity to grow with a leading company in the digital payment space.

At Staffinc Group, we're revolutionizing the way businesses operate by providing innovative digital solutions. Our mission is to empower merchants with the tools they need to thrive in today's competitive market. As a Merchant Success Executive, you'll be at the forefront of this mission, working daily to help our merchants achieve their goals and maximize their potential.

In this role, you'll be responsible for onboarding new merchants, providing ongoing support, and ensuring they're fully utilizing our platform's features. You'll also be involved in developing and implementing strategies to increase merchant retention and engagement. This position offers a unique opportunity to work in a fast-paced, innovative environment while making a tangible impact on our merchants' success.

📋 Tanggung Jawab Pekerjaan

• Onboard new merchants and ensure a smooth transition to our platform.
• Provide ongoing support and training to merchants to help them maximize their use of our platform.
• Develop and implement strategies to increase merchant retention and engagement.
• Conduct regular check-ins with merchants to understand their needs and provide tailored solutions.
• Monitor merchant performance and provide insights to help them improve and grow.
• Collaborate with cross-functional teams to ensure merchants have access to the resources they need.
• Stay up-to-date with industry trends and best practices to continuously improve our merchant success strategies.
• Report on key metrics and KPIs to track the success of our merchant network.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 2 years of experience in sales, customer success, or business development, preferably in the digital payment or fintech industry.
• Strong communication and interpersonal skills to build and maintain relationships with merchants.
• Excellent problem-solving and analytical skills to drive merchant success.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with digital payment platforms and fintech solutions is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in both English and Bahasa Indonesia.

🛠️ Keahlian

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