Customer Relation Management (CRM) Manager
Join Brawijaya Hospital, Indonesia's most trusted healthcare network, as a Customer Relation Management (CRM) Manager. In this pivotal role, you will lead our efforts to enhance patient satisfaction, streamline communication, and drive engagement across our centers in Jakarta Selatan. With a patient base of over 100,000 annually, your expertise in CRM systems will be crucial in optimizing our patient journey.
As a CRM Manager at Brawijaya Hospital, you will be responsible for implementing and managing our CRM system, Salesforce, to ensure seamless patient interactions. You will work closely with our healthcare providers, administrative staff, and IT team to ensure our CRM system is tailored to meet the unique needs of our patients and staff.
This is an exciting opportunity to make a significant impact on patient care and experience. If you are a seasoned CRM professional with a passion for healthcare and a commitment to excellence, we invite you to apply for this role.
📋 Tanggung Jawab Pekerjaan
- Lead the implementation and management of Salesforce CRM system to enhance patient satisfaction and engagement.
- Develop and execute strategies to improve patient communication and experience.
- Analyze patient data to identify trends and opportunities for improvement.
- Collaborate with healthcare providers, administrative staff, and IT team to ensure CRM system meets the unique needs of our patients and staff.
- Train and mentor staff on the use of CRM system and best practices for patient interaction.
- Monitor and report on key performance indicators (KPIs) related to patient satisfaction and engagement.
- Stay updated with the latest trends and best practices in CRM and healthcare.
- Represent Brawijaya Hospital at industry events and conferences.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Information Technology, or related field.
- 5+ years of experience in CRM management, preferably in the healthcare industry.
- Certification in Salesforce or other CRM systems is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in English, both written and spoken.
- Knowledge of healthcare regulations and compliance.
- Ability to work in a fast-paced, dynamic environment.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang