Customer Service Officer (Enrichment Centre)

Join Search Avenue as a Customer Service Officer (Enrichment Centre) and become part of a dynamic team dedicated to inspiring learning and delivering exceptional service. Based in the vibrant regions of Bali, including Canggu, Ubud, and Denpasar, this role offers a unique opportunity to make a tangible difference in the lives of our students and their families. As a Customer Service Officer, you will be the first point of contact for our students, providing them with a warm and welcoming experience that sets the tone for their learning journey.

Our Enrichment Centre is a hub of activity, where students engage in a variety of educational and extracurricular programs. In this role, you will be responsible for managing student inquiries, scheduling appointments, and ensuring that all customer service needs are met with efficiency and professionalism. You will work closely with our team of educators and administrators to provide a seamless and enriching experience for our students.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to student inquiries, providing clear and accurate information about our programs and services.
• Schedule appointments and manage student records using our in-house CRM system.
• Assist in the registration process, ensuring all necessary documentation is completed accurately and promptly.
• Provide exceptional customer service, addressing any concerns or issues raised by students and their families.
• Collaborate with the marketing team to promote our programs and events, both online and in-person.
• Maintain a high level of accuracy and attention to detail in all aspects of the role.
• Work as part of a team to ensure that our Enrichment Centre runs smoothly and efficiently.
• Stay up-to-date with industry trends and best practices in customer service and educational support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field, preferably in an educational or hospitality setting.
• Proven ability to work well under pressure and manage multiple tasks simultaneously.
• Strong communication skills, both written and verbal, with the ability to build rapport with students and their families.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Excellent organizational skills, with the ability to meet deadlines and prioritize tasks effectively.
• Fluent in English, both spoken and written, with the ability to communicate clearly and professionally.
• Bachelor's degree in a related field is preferred, but not required.
• Passion for education and a commitment to inspiring learning in young people.

🛠️ Keahlian

Lowongan Terkait